Shop Management
The true cost of a comeback
Kace BurnetteSeptember 8, 20266 min read

A comeback is not just free rework labor. It consumes bay time, advisor time, parts, customer communication, and the work that could have been sold instead.
- Rework labor
- Bay opportunity cost
- Parts and fluids
- Admin and communication time
- Customer trust and schedule disruption
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Crovalt connects comeback work to bay time, parts, admin effort, and lost capacity so the shop fixes the process instead of blaming the person.
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