Shop Management
The owner is out: can your team make the next routine decision?
Kace BurnetteSeptember 5, 20265 min read
An owner can leave the building and still spend the afternoon answering counter questions. Before asking the team to become more independent, give them one routine decision they can actually own. This exercise helps you turn an interruption into a written agreement you can test together.
Owner handoff worksheet
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Assign the owner, required facts, decision boundary, and review date. The worksheet opens here for you to edit and copy.
Walk through your shop’s handoffs with Crovalt.
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