Shop Management

One estimate close rate can mislead you

Kace BurnetteSeptember 5, 20266 min read
A service advisor facing four different repair decision paths hidden behind one blended close-rate gauge

One shop-wide estimate close rate can hide too much. A $200 maintenance decline and a $4,000 diagnostic decline should not teach the same lesson.

Segment approvals by work type, customer type, advisor, and dollars presented versus dollars approved before you draw conclusions.

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