Shop Management

Before the customer approves: five questions your estimate should answer

Kace BurnetteSeptember 5, 20266 min read
Five questions for a clearer estimate, illustrated with an estimate sheet and car keys.

An estimate can list every part and labor line and still leave a customer unsure what they are approving.

The customer is making a decision. They need to understand what the shop found, what the proposed work addresses, how much it costs, and what is still unknown.

Before sending the next estimate, read it as someone who has never worked in a repair shop. Can you answer these five questions without making another phone call?

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