Shop Management
Every customer update needs a next step and a time you can honor
Kace BurnetteSeptember 5, 20265 min read
“Still working on it” confirms that someone answered the phone. It leaves the customer with the same planning problem: what happens next, and when will they hear from you? A useful progress update makes the next commitment visible without guessing when the repair will be finished.
Customer update kit
Read the full guide and unlock the editable resources
Adapt messages for supplier delays, findings review, unchanged status, and a missed update. They open here for editing and copying.
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